Our Policy

We aim to provide the highest quality of customer care, ensuring that we maintain the high level of service that our customers expect. In order to do this, we implement some basic but essential guidelines as described below;

• Our office hours are 8:30am - 5:30pm Mon - Fri. and 8:30 - 1:30pm Saturdays, during which time we operate an efficient and informative reception, answering several incoming lines. Our customers should never have difficulty getting through and even outside of our normal operating hours there is an answering service.
• Our showroom in Hemel Hempstead is open during office hours for those customers who wish to pop in and see us, and our in-store Satellite receiver repair service provides yet more flexibility and an additional service to our clients.
• All our installation work and new equipment supplied is fully guaranteed for a period of 12 months. Within which time, should a problem occur, we aim to respond within 3 working days. Locally this time scale is greatly reduced to an average response time of within 24 hours.
• We work to standards approved by the Confederation of Aerial Industries (CAI), the trade body to whom we are active (SMATV) approved members. We are also members of the RETRA organisation whose support allows us to offer competitive extended warranties and finance to our customers. Payment for our work is not expected until it has been satisfactorily completed. We accept all major credit cards. Should a customer ever be dissatisfied with the service we have provided we will always undertake to address the problem immediately with a suitable solution.

Established over 35 years ago, we have always remained at the forefront of the industry and are proud of the excellent reputation we maintain. If you have any queries we would be pleased to hear from you.